Privacy Policy

Last Updated: September 2025

Builtbyandy is committed to protecting your privacy and being transparent about how we collect, use, and store your personal information. This policy explains what data we collect, why we collect it, how we use cookies, and the rights available to you under UK data protection law.

Contact Details

If you have any questions about this policy or would like to exercise your data protection rights, you can contact us at: contact@builtbyandy.com

What Information We Collect, Use, and Why

We collect the following information when you use our website or interact with us:

Information You Provide Directly

• Names and contact details (such as your name, email address, phone number)

• Information submitted through:

  • WordPress contact forms

  • Newsletter subscription forms

  • Booking calendar forms

Automatically Collected Data

• Usage data, including information about how you interact with our website (e.g., device type, browser type, pages visited). This is collected via cookies and similar technologies.

How we use this information

We use your personal information for the following purposes:

• To respond to your enquiries submitted via contact forms

• To manage newsletter subscriptions and send updates (when you have opted in)

• To process and manage bookings

• To maintain and improve our website and services

• To understand website usage patterns via analytics cookies (where applicable)

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. Our lawful basis is Consent—we have your permission after providing you with all relevant information. You may withdraw your consent at any time.

Your data protection rights include:

• Right of access: Ask for copies of your personal information and details about how it’s used.
• Right to rectification: Ask us to correct or delete inaccurate or incomplete information.
• Right to erasure: Request deletion of your personal information.
• Right to restriction of processing: Request we limit how we use your information.
• Right to object: Object to the processing of your personal data.
• Right to data portability: Ask that we transfer the data you provided to another organisation or to you.
• Right to withdraw consent: Withdraw your consent at any time when consent is our lawful basis.

If you make a request, we will respond without undue delay and within one month. To exercise your rights, please contact us using the details provided above.

Under UK GDPR, we must have a lawful basis to process your data. We rely on:

Consent: You have given clear permission for us to process your data (e.g., submitting a form or opting into a newsletter).
You may withdraw your consent at any time by contacting us.

How Long We Keep Information

We keep personal information for up to 1 year from the completion of our services, or from your last interaction with us. After this period, your data will be securely deleted unless we are required to keep it longer for legal or regulatory purposes.

Cookies Policy

What Are Cookies?

Cookies are small text files placed on your device to help the website function properly and to improve your user experience.

Types of Cookies We Use

1. Essential Cookies
Required for the website to function (e.g., security, form submissions, session management). These cannot be disabled.

2. Functional Cookies
Used to remember your preferences (e.g., form settings). These may be set by WordPress plugins.

3. Analytics Cookies (only if enabled)
Used to understand how visitors use the site.
If analytics or tracking cookies are present, they will only be activated with your consent.

Managing Cookies

When you visit our website, you may be presented with a cookie banner allowing you to accept or reject non-essential cookies. You can also manage or delete cookies through your browser settings.

Third-Party Services

We may use third-party WordPress plugins (e.g., for forms or booking functionality). These services may also process your data under their own privacy policies. We ensure any third-party services we use comply with UK GDPR requirements.

How to make a complaint

If you have concerns about our use of your personal data, please contact us using the details at the top of this notice.

If you remain unhappy with how we’ve handled your data after raising a complaint, you can also complain to the Information Commissioner’s Office (ICO):